Delivery and Shipping

Welcome to the delivery and shipping FAQs page of Sanguine Aura.

With utmost joy and a deep commitment to our planet, we carefully pack each item using the most sustainable and earth-friendly materials available. Though we aim to minimize single-use plastics, we prioritize your product’s safety above all.

We use logistics partners like RapidShyp and Envia to manage all our orders rely on them for their impeccable background checks, privacy policy and logistics involved in shipping all our items.

With our focus on your convenience, while real-time shipping is currently unavailable, we offer a flat rate of Rs.69 on orders under Rs.1000. Any excess or shortfall will be handled by us, contributing to our user-friendly website enhancement. Rest assured, you won’t incur additional charges from the shipping company. Your satisfaction is our priority!

At the moment, live order tracking is unavailable on our website. However, every customer will receive tracking details via email after their order is shipped, allowing easy tracking of their package.

To ensure cost-effectiveness and reliability, all packages are shipped via the surface mode using the best-rated shipping company from RapidShyp or Envia. Our Processing time is between 1 to 5 days and delivery time after dispatch ranges from 2-8 business days based on location and courier hours. If express delivery (via air mode) is desired, kindly mention it in the notes or email us at shipping@sanguineaura.in after payment. We’ll strive to fulfill your request, but please note that express shipping incurs additional charges, independent of the order’s total amount.

We typically rely on reputed shipping companies like Ecom Express, Delhivery, Bluedart, DTDC, and Xpressbees through RapidShyp and Envia. They are renowned for secure, swift, and efficient nationwide package deliveries. Please note that we reserve the right to make changes to this group of shipping companies, including adding or subtracting options, for continuous improvement and better service to our valued customers.

Order Processing & Dispatch Timelines

Each Sanguine Aura piece is handcrafted with intention.
 Please allow 2–5 business days for processing before dispatch.
 Delivery timelines of 2–10 business days begin only after your order has been shipped, and vary based on your location, pincode serviceability, and courier workload.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.
 Incomplete, vague or incorrect addresses (missing building names, flat numbers, locality details, or inaccurate pincodes) may lead to delays or non-delivery.
 Couriers may contact you for address confirmation—please ensure your phone number is reachable.

Delivery Attempts & Customer Availability

If you are not available to receive the parcel, or if calls from the courier go unanswered, delivery may be delayed or marked as undeliverable.
 Once dispatched, the parcel is handled by our courier partners and delivery attempts are made at their discretion.

Refusing Delivery / Non-Delivery Due to Customer Action

Refusal to accept the parcel, unavailability at the time of delivery, or non-delivery caused by incomplete addresses or missed courier calls will be treated as a customer-initiated return.

In such cases:

  • No refunds will be issued for prepaid orders.

  • No free reattempts or reshipping will be arranged.

  • A new order must be placed if you wish to receive the product again.

Courier Preferences

We work with trusted delivery partners to ensure safe and timely delivery of your handcrafted jewelry.
 However, customers cannot request a specific courier service or delivery executive.
 Orders refused because a preferred courier or delivery person did not deliver do not qualify for refunds or free reshipping.

Customer Agreement

By placing an order with Sanguine Aura, you acknowledge that you have read and agreed to our processing times, delivery timelines, and shipping policies.

For any more doubts and queries, please check out our Customer Support Page too or you can contact us at support@sanguineaura.in.

We are committed to providing exceptional customer support and ensuring that your shopping experience with us exceeds your expectations. If you have any feedback or suggestions on how we can improve our services, we would love to hear from you. Your satisfaction is our top priority!

Thank you for choosing our handcrafted jewelry. We appreciate your business and look forward to serving you.

Best regards,

The Customer Support Team

Sanguine Aura Handcrafted Jewellery