• We do not accept returns or exchange any product that has been sold.
• We take pride in making perfect sizes for our rings and bracelets, providing accurate and true descriptions of each product right here on our website so that you can make an informed decision before finalizing your purchase. We expect the same from our lovely customers to avoid any inconvenience related to sizing, shade of colour of the crystals, etc.
• An exchange of equal or higher value products is possible in cases where the customer has received a Sanguine Aura product that has been damaged in transit or has received the wrong product altogether. (excess value to be paid separately). Please provide us a video of the unboxing of your Sanguine Aura item to make this claim.
• An exchange will not be entertained on the basis of “defects” and colour variations in any natural crystal. Natural crystals have natural inclusions and we do our best to choose the most stable and beautiful ones to make our jewellery with. We also choose the most accurate representation of any crystal jewellery item, in case the same piece of jewellery is made in a lot and has multiple sister designs.
• Before we begin making any customized item, we will require complete pre-payment. Once the customized piece of jewellery is ready, no further changes can be made. We take the utmost care while making customized pieces exactly the way our customers want with a detailed conversations regarding the design, size and choice of metals and crystals used in your personalized jewellery which is why we cannot accept cancellations at any point or changes suggested once the piece is ready

Warranty & Repairs :

• All Sanguine Aura products come with a warranty of 12 months. Which means that if you receive any product that has been damaged in transit or have any manufacturing defect in the metal parts of the jewellery item can be returned to the workshop for repairs. For these repairs the delivery of all returns are to be managed by the customer, Sanguine Aura and its employees are in no way liable for any missing return packages during the transit process.

Note: Silver jewellery is not covered under free repairs. If any silver parts are being replaced/repaired and if any silver is added to the jewellery then additional charges will incur. The charges will be dependent on the current price of raw
silver and the craftsmanship involved in making silver wires.

• Please contact us at support@sanguineaura.in before you send the product back. We shall inspect the product and let you know if it is eligible for a repair or not.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of this repair.
• If you are approved, then we require 4-8 days to repair the product and return it to you. The return shipping cost would also have to be borne by the customer.
• Send us an email at support@sanguineaura.in and send your item to: 552, Sindh Hsg. Soc., Aundh, Pune, MH- 411007.

Welcome to the delivery and shipping FAQs page of Sanguine Aura.

With utmost joy and a deep commitment to our planet, we carefully pack each item using the most sustainable and earth-friendly materials available. Though we aim to minimize single-use plastics, we prioritize your product’s safety above all.

We use logistics partners like Shiprocket and Envia to manage all our orders rely on them for their impeccable background checks, privacy policy and logistics involved in shipping all our items.

With our focus on your convenience, while real-time shipping is currently unavailable, we offer a flat rate of Rs.69 on orders under Rs.1000. Any excess or shortfall will be handled by us, contributing to our user-friendly website enhancement. Rest assured, you won’t incur additional charges from the shipping company. Your satisfaction is our priority!

At the moment, live order tracking is unavailable on our website. However, every customer will receive tracking details via email after their order is shipped, allowing easy tracking of their package.

To ensure cost-effectiveness and reliability, all packages are shipped via the surface mode using the best-rated shipping company from Shiprocket or Envia. Delivery time ranges from 2-8 business days based on location and courier hours. If express delivery (via air mode) is desired, kindly mention it in the notes or email us at shipping@sanguineaura.in after payment. We’ll strive to fulfill your request, but please note that express shipping incurs additional charges, independent of the order’s total amount.

We typically rely on reputed shipping companies like Ecom Express, Delhivery, Bluedart, and Xpressbees through Shiprocket and Envia. They are renowned for secure, swift, and efficient nationwide package deliveries. Please note that we reserve the right to make changes to this group of shipping companies, including adding or subtracting options, for continuous improvement and better service to our valued customers.

For any more doubts and queries, please check out our Customer Support Page too or you can contact us at support@sanguineaura.in.

We are committed to providing exceptional customer support and ensuring that your shopping experience with us exceeds your expectations. If you have any feedback or suggestions on how we can improve our services, we would love to hear from you. Your satisfaction is our top priority!

Thank you for choosing our handcrafted jewelry. We appreciate your business and look forward to serving you.

Best regards, The Customer Support Team Sanguine Aura Handcrafted Jewellery